Data & Privacy

fbm app Privacy Policy

At fbm app, your privacy matters. This Privacy Policy explains what personal information we collect from players in the Philippines, how we use it, and the steps we take to keep it safe. By using our platform, you agree to the practices described on this page.

Effective: January 2025 Philippines Data Protected

Last updated: January 2025

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1. What Information We Collect

When you register and use fbm app, we collect certain personal information that is necessary to provide you with a safe and functional platform experience. The types of information we collect fall into two main categories: information you provide directly to us, and information we collect automatically when you use the platform.

Information You Provide

  • Registration details — your name, date of birth, email address, and mobile number when you create an account.
  • Identity verification documents — a valid government-issued ID and any supporting documents required to verify your identity before processing withdrawals.
  • Payment information — details related to your chosen local payment method in the Philippines, such as your GCash or bank account number, used solely to process deposits and withdrawals.
  • Communications — messages, queries, or feedback you send to our support team.

Information Collected Automatically

  • Device and browser data — your device type, operating system, browser version, and screen resolution.
  • Usage data — pages visited, games played, session duration, and in-platform navigation patterns.
  • IP address and approximate location — used to confirm that you are accessing the platform from the Philippines and to detect unusual activity.
  • Cookies and similar technologies — small data files stored on your device to maintain your session, remember preferences, and support platform performance. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.

We collect only the information that is reasonably necessary to operate the platform, verify your identity, process transactions, and comply with applicable regulations in the Philippines. We do not collect sensitive personal information beyond what is required for these purposes.

2. How We Use Your Information

The personal information we collect is used exclusively to operate, improve, and secure the fbm app platform for players in the Philippines. We do not use your data for purposes unrelated to your use of the platform, and we do not sell your personal information to any third party under any circumstances.

Primary Uses

  • Account management — creating and maintaining your player account, verifying your identity, and enabling you to log in securely.
  • Transaction processing — handling deposits and withdrawal requests through local Philippine payment channels.
  • Customer support — responding to your queries, resolving disputes, and providing assistance when you contact our team.
  • Platform security — detecting and preventing fraud, unauthorised access, money laundering, and other prohibited activities.
  • Legal and regulatory compliance — meeting our obligations under applicable Philippine laws and regulations, including record-keeping and reporting requirements.

Secondary Uses

  • Platform improvement — analysing aggregated, anonymised usage data to understand how players interact with the platform and to improve the overall experience.
  • Responsible gaming — monitoring account activity to identify patterns that may indicate problem gaming behaviour, in line with our Responsible Gaming commitments.
  • Service communications — sending you important account-related notifications, such as verification requests, withdrawal confirmations, and updates to our policies.

We will not use your personal information for direct marketing or promotional communications without your explicit consent. If you have opted in to receive promotional messages and wish to stop, you may withdraw your consent at any time by contacting our support team.

3. Sharing and Disclosure of Your Information

fbm app does not sell, rent, or trade your personal information to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose. All third parties with whom we share data are required to handle it in a manner consistent with this Privacy Policy and applicable data protection laws.

When We May Share Your Data

  • Payment processors — we share the minimum necessary payment details with local Philippine payment providers to process your deposits and withdrawals securely.
  • Identity verification services — we may use third-party verification providers to confirm the authenticity of identity documents submitted during the verification process.
  • Legal and regulatory authorities — we will disclose your information to government agencies, law enforcement, or regulatory bodies in the Philippines when required to do so by law, court order, or regulatory directive.
  • Fraud prevention and security — in cases of suspected fraud, money laundering, or other illegal activity, we may share relevant information with appropriate authorities or industry partners involved in fraud prevention.
  • Business transfers — in the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

We do not share your personal information with advertisers, data brokers, or any other commercial third parties for marketing or profiling purposes. Any service providers we engage are bound by contractual obligations to protect your data and use it only for the specific purpose for which it was shared.

4. Your Rights as a Player

As a player based in the Philippines, you have certain rights regarding your personal information held by fbm app. We are committed to honouring these rights and making it straightforward for you to exercise them. If you wish to make a request related to your personal data, please contact our support team and we will respond within a reasonable timeframe.

Rights You May Exercise

  • Right to access — you may request a copy of the personal information we hold about you at any time.
  • Right to correction — if any of your personal information is inaccurate or incomplete, you have the right to request that we correct it.
  • Right to deletion — you may request that we delete your personal information, subject to our legal and regulatory obligations to retain certain records. Note that deletion requests may result in the closure of your account.
  • Right to restrict processing — in certain circumstances, you may ask us to limit how we use your personal information while a dispute or query is being resolved.
  • Right to withdraw consent — where we rely on your consent to process your data (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Please note that some of these rights may be subject to limitations where we have a legal obligation to retain or process your data, such as for anti-money laundering compliance or fraud investigation purposes. We will always explain clearly if a limitation applies to your specific request.

5. How We Protect Your Data

We take the security of your personal information seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our security practices are reviewed and updated regularly to keep pace with evolving threats and industry standards.

All data transmitted between your device and the fbm app platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection responsibilities. We conduct regular security assessments and maintain incident response procedures to address any potential data breaches promptly and in accordance with applicable regulations.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your account, to keep your login credentials confidential, and to log out after each session — particularly when using a shared or public device. If you suspect that your account has been compromised, please contact our support team immediately.

6. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. Certain categories of data — such as transaction records and identity verification documents — may be required to be retained for a minimum period under Philippine law, even after your account has been closed.

When your personal information is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, we will securely delete or anonymise it. Anonymised data, which cannot be used to identify you, may be retained indefinitely for statistical and analytical purposes to help us improve the platform.

If you request the deletion of your account and personal data, we will process your request in accordance with our retention obligations and inform you of any data that must be retained and the reason for doing so. We aim to complete deletion requests within 30 days of receiving them, subject to verification of your identity.

7. Changes to This Policy and How to Contact Us

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will publish the updated policy on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how we handle your personal information. Your continued use of fbm app after any changes have been published constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please reach out to our support team. You can contact us by email at [email protected] — please include your registered account details so that we can identify your account and respond to your query efficiently. We aim to respond to all privacy-related enquiries within five business days. For further information about your rights and our platform rules, you may also visit our FAQ page or review our Terms and Conditions.

Your Data, Your Trust

We built fbm app with Filipino players in mind — and that means keeping your personal information safe every step of the way. Ready to explore the platform? Create your free account today or visit our FAQ if you have more questions.

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